Advertiser Frequently Asked Questions

When will my ad be approved? What is the recommended photo size? How do I change my email address or password? The F.A.Q. is here to help answer the most commonly asked questions. Read these first, and if you do not find your answer please contact us at customerservice@m4rn.com.

  1. 1. How do I place my ad?
  2. 2. What information do I need in order to place my ad?
  3. 3. How do I upload a photo during sign-up?
  4. 4. I am having problems uploading my photo?
  5. 5. How do I upload another photo?
  6. 6. I uploaded photos to an album but they don't show in my ad.
  7. 7. Why was my ad rejected?
  8. 8. Why was my photo rejected?
  9. 9. How do I change my ad copy?
  10. 10. How do I login?
  11. 11. How long until my photos will show up in my listing?
  12. 12. How do visitors / clients respond to my ad?
  13. 13. How do I change my contact information?
  14. 14. What should I do if my email address does not appear to be receiving mail from Men4RentNow?
  15. 15. Do I have to allow people to review me?
  16. 16. How do I change my review preferences?
  17. 17. How can I delete unfair or false reviews?
  18. 18. How often can I update my account?
  19. 19. What counts as an update?
  20. 20. How does the Travel Ad feature work?
  21. 21. How do I change my account information?
  22. 22. How do I change my email address?
  23. 23. How do I change my Screen Name?
  24. 24. How do I change my city?
  25. 25. How do I change my availability and use the new Right Now feature?
  26. 26. Should I update my availability regularly?
  27. 27. I can't remember my password
  28. 28. How do I change my password?
  29. 29. Does my ad indicate when I am online?
  30. 30. Why do I not show as online now when I'm logged in?
  31. 31. How do you select the Featured Ads on the Homepage?
  32. 32. How do I log-off?
  33. 33. How can I turn on/off my visibility on the map?
  34. 34. How can I update my location information?
  35. 35. How do I add social media links?
  36. 36. How do I make a payment or upgrade?
  37. 37. How do I contact M4RN?
  1. 1. How do I place my ad?

    Placing your ad is fast and easy…..we'll walk you through the process step-by-step. Just click on the Place Your Ad link in the navigation to get started.

  2. 2. What information do I need in order to place my ad?

    All you will need is a valid email address and at least 1 photo of yourself to place your ad. Your real name is not required.

  3. 3. How do I upload a photo during sign-up?

    On the sign-up page, just click on the Browse/Chose button in the Attach Your Photo area and it will help you locate the photo on your computer or device and upload it onto our site.

  4. 4. I am having problems uploading my photo?

    We accept jpg, bmp and gif files. We recommend jpg files for best results. Do not include spaces, symbols or multiple periods (like photo.me.1.jpg) in the file name. Also, be sure that you are not trying to upload zip, exe, pdf or word files. The optimal photo file size is 55kb (600x600 pixels), with a limit of 10MB. For more assistance uploading photos, please email us at customerservice@m4rn.com and we will assist you.

  5. 5. How do I upload another photo?

    First, be sure that you are logged-in. Click on the YOUR ACCOUNT link. On the Account Options page click on UPDATE YOUR AD, where you can upload a new photo. After making your changes, be sure to click on the Save button. All changes are subject to review and approval. While your changes are pending approval, your existing photos will be displayed. You will receive an email when your changes have been approved.

  6. 6. I uploaded photos to an album but they don't show in my ad.

    Album photos are separate from ad photos. A visitor/client can only see albums photos when they click to view an album. A Link will appear on your profile page to your albums.

  7. 7. Why was my ad rejected?

    If your ad was rejected, you should have received an email indicating why your ad was rejected. Please refer to the email, make the necessary changes to your ad on the Your Account page, and then your ad will be resubmitted for approval. If you have not received an email, check your spam folder. All ads must comply with our Advertiser Terms of Service.

  8. 8. Why was my photo rejected?

    If your photo(s) was rejected, you should have received an email indicating why your photo was rejected. Please refer to the email, make the necessary changes to your photo on the Your Account page, and then your photo will be resubmitted for approval. If you have not received an email, check your spam folder or contact us at customerservice@m4rn.com for assistance.

  9. 9. How do I change my ad copy?

    First, be sure that you are logged-in. Click on the YOUR ACCOUNT link. On the Account Options page click on UPDATE YOUR AD link, where you make changes to your ad copy. After making your changes, be sure to click on the Save button. All changes are subject to review and approval. While your changes are pending approval, your existing ad will continue to display until your changes are reviewed and approved. You will receive an email when your changes have been approved. All ad copy must comply with our Advertiser Terms of Service.

  10. 10. How do I login?

    To login, simply click on the login button on any page. You will need to know your Screen Name and password in order to login. If you have forgotten your login information, click on the Forgot Login info link on the login page.

  11. 11. How long until my photos will show up in my listing?

    Recently uploaded photos require up to 12 hours to approve for display on the site. We have several hundred photos to review every week so we appreciate your patience!

  12. 12. How do visitors / clients respond to my ad?

    Visitors can respond to your ad in a variety of ways, depending upon which contact information you provide. Emails from visitors will be sent to the email address you used when signing up. Emails will include the whatever information your potential clients provide so that you can contact them directly. Always contact the client directly via their provide information in the email that we send you.

  13. 13. How do I change my contact information?

    You can change your contact info on the YOUR ACCOUNT page. Just click on the YOUR ACCOUNT link and then click UPDATE YOUR CONTACT INFO/STATS. After making your changes, be sure to click on the Save button.

  14. 14. What should I do if my email address does not appear to be receiving mail from Men4RentNow?

    To make sure that you receive all your new client responses from our site, please add the following email addresses to your address book: (this will ensure that all emails from us end up in your inbox, not the spam folder.) You may also want to add m4rn.com, and m4rn-info.com to your list of allowed/safe sites.

    noreply@M4RN.com newclient@M4RN.com customerservice@M4RN.com customerservice@M4RN-INFO.com

    You may also want to check your Spam folder to see if you have any client responses there waiting for you.

    Our goal is to ensure that you receive responses from new clients in a timely manner, so please be sure to make these changes to your Mail Controls. To make sure that you receive all your new client responses from our site, please add the following email addresses to your address book: (this will ensure that all emails from us end up in your inbox, not the spam folder.) You may also want to add m4rn.com, and m4rn-info.com to your list of allowed/safe sites.

    noreply@M4RN.com newclient@M4RN.com customerservice@M4RN.com customerservice@M4RN-INFO.com

    You may also want to check your Spam folder to see if you have any client responses there waiting for you.

    Our goal is to ensure that you receive responses from new clients in a timely manner, so please be sure to make these changes to your Mail Controls.

  15. 15. Do I have to allow people to review me?

    No. Allowing and displaying reviews is optional. The default setting on your account is to allow people to review you. You can change your review preferences on the account options page, under MANAGING REVIEWS. Just click on the YOUR ACCOUNT link, MANAGING REVIEWS, CHANGE PREFERENCES. You can change your preferences at any time. Be sure to click on the Save button. After making this change, people will no longer be able to submit a review on you. You do have the ability to only allow m4rn star reviews or only allow written reviews if that is what you prefer.

    Allowing and displaying reviews is all or nothing….you can’t just display the reviews you like. Advertiserss with reviews tend to get more responses from potential clients. Generally, we recommend allowing reviews.No. Allowing and displaying reviews is optional. The default setting on your account is to allow people to review you. You can change your review preferences on the account options page, under MANAGING REVIEWS. Just click on the YOUR ACCOUNT link, MANAGING REVIEWS, CHANGE PREFERENCES. You can change your preferences at any time. Be sure to click on the Save button. After making this change, people will no longer be able to submit a review on you. You do have the ability to only allow m4rn star reviews or only allow written reviews if that is what you prefer.

    Allowing and displaying reviews is all or nothing….you can’t just display the reviews you like. Advertiserss with reviews tend to get more responses from potential clients. Generally, we recommend allowing reviews.

  16. 16. How do I change my review preferences?

    You can change your review preferences on the account options page, under MANAGING REVIEWS. Just click on the YOUR ACCOUNT link, MANAGING REVIEWS, CHANGE PREFERENCES. By allowing reviews, you allow people to review you. By displaying reviews, you display your reviews on the site. After making your changes, be sure to click on the Save button.

  17. 17. How can I delete unfair or false reviews?

    You may delete reviews that were false or unfair on the Your Account page in the Manage Reviews area. The number of monthly review deletions depends upon your membership level.

  18. 18. How often can I update my account?

    Your number of monthly ad updates depends on your subscription level. All changes are subject to approval. Your new changes will not be displayed until your ad has been reviewed and approved.

  19. 19. What counts as an update?

    Photo changes, ad copy changes, headline changes, and city changes count as an update. Make all updates at once, and click the save changes button.

  20. 20. How does the Travel Ad feature work?

    You may place your current ad in another city in addition to your home city by using the travel city feature. This feature is available on the YOUR ACCOUNT, under UPDATE YOUR AD. Just select the city you are traveling to from the drop-down menu and your ad will also be posted in that city as well. Your ad is always posted in your home city. When you return to your home city, be sure to remove your travel ad. The number of travel cities available depends upon your subscription level.

  21. 21. How do I change my account information?

    First, be sure you're logged into your account. Click on the YOUR ACCOUNT link, then YOUR ACCOUNT INFO. This will allow you to change your basic account information, like email address, screen name, password, etc.

  22. 22. How do I change my email address?

    You can change your email address on the YOUR ACCOUNT PAGE. Just click on the YOUR ACCOUNT link, then YOUR ACCOUNT INFO. Enter your new address in the space provided. Be sure that the new email address you are using is valid and that you are able to receive mail. Be sure that you do not have your mail filters set to block incoming mail. After making your changes, be sure to click on the Save button.

  23. 23. How do I change my Screen Name?

    You can change your screen name on the YOUR ACCOUNT PAGE. Just click on the YOUR ACCOUNT link, then YOUR ACCOUNT INFO. Enter your screen name in the space provided. You must enter a unique Screen Name that is not already in use for it to be approved. After making your changes, be sure to click on the Save button.

  24. 24. How do I change my city?

    You can change your city on the YOUR ACCOUNT PAGE. To change the city your ad runs in, click on UPDATE YOUR AD link, and update your city. After making your changes, be sure to click on the Save button.

  25. 25. How do I change my availability and use the new Right Now feature?

    First, be sure that you are logged-in. You can change your availability on YOUR ACCOUNT PAGE. Just click on the YOUR ACCOUNT link, then UPDATE YOUR AD. If you are available at all times, check that box. If you have limited availability, just select the times that you are available to meet. To show up under the available now tab, the default is always available. After changing your availability, be sure to click on the save button. Be sure to utilize the RIGHT NOW feature if you are available within the next 2 hours. Right now indicator will appear next to your ad, so clients will know that you are available. To activate Right Now status, click on the Right Now button on the YOUR ACCOUNT PAGE.

  26. 26. Should I update my availability regularly?

    Yes. If your schedule changes or you are not able to meet on a specific day or during a specific period, you should make sure that you change your availability to reflect this.

  27. 27. I can't remember my password

    Click on the Forgot Login info link on the login page.

  28. 28. How do I change my password?

    You can change your password on the YOUR ACCOUNT PAGE. Click on the Your Account link, then YOUR ACCOUNT INFO. Enter your new password in the space provided and be sure to click the save changes button.

  29. 29. Does my ad indicate when I am online?

    Yes. When you are logged-in, your ad will indicate that you are online now. Also, while you are logged-in, your ad will be sorted to the top of the list of ads in your city, making it more likely that your ad will get noticed. The more often you are logged-in, the more likely it is you will connect. Online now is not available to free limited advertisers.

  30. 30. Why do I not show as online now when I'm logged in?

    Positioning is based on the level of subscription you have, as well as being logged in. Platinum advertisers will display first.

  31. 31. How do you select the Featured Ads on the Homepage?

    Platinum and Gold listings are rotated randomly onto our homepage. Other ads are included based on space available.

  32. 32. How do I log-off?

    To log-off, just click of the Log-off button in the navigation.

  33. 33. How can I turn on/off my visibility on the map?

    You can manage your map visibility on the YOUR ACCOUNT page in the LOCATION PREFERENCES section.

  34. 34. How can I update my location information?

    You can manage your location information on the YOUR ACCOUNT page in the LOCATION PREFERENCES section. You may chose from several options, including IP, GPS, zipcode or city.

  35. 35. How do I add social media links?

    You can add social media links on the YOUR ACCOUNT PAGE. Click on UPDATE YOUR AD, then click SOCIAL MEDIA links to add your social media. The number of social media links depends upon your subscription level.

  36. 36. How do I make a payment or upgrade?

    You can make a payment on the YOUR ACCOUNT page. Just click on the MAKE A PAYMENT button.

  37. 37. How do I contact M4RN?

    You can contact us via email at: customerservice@m4rn.com. Please allow up to 12 hours for reply.